Terms of Service

These Terms of Service (the Terms) are a binding agreement between On Post LLC, a New Jersey limited liability company (On Post, we, us), and the business that registers an account (the Customer, you). They govern every use of the software, websites, applications, time-clock surfaces, team app, APIs, and related services we make available at getonpost.app (together, the Service).

By clicking “I agree,” creating an account, or using the Service, you accept these Terms. The individual who accepts represents and warrants that they have authority to bind the Customer, and “you” includes both that individual and the Customer. If you do not have that authority, or you do not agree to these Terms, you must not use the Service.

The Service is offered to businesses only. It is not a consumer service, and you agree you are entering into these Terms for business purposes.

One On Post account corresponds to exactly one legal employer — one employer identification number and one payroll. If you operate several legal entities, each entity requires its own account, even where the entities share common ownership. Locations within one account must belong to the same legal employer. Time records, overtime, and payroll exports are computed per employer; registering multiple legal employers under one account merges payrolls in a way that cannot be reliably undone, and you are solely responsible for the consequences of doing so.

Customer Data means all data you or your Authorized Users submit to the Service or that the Service records on your behalf, including employee records, badge and credential identifiers, time-clock punch records, time-clock photographs, schedules, timesheets, requests, settings, and payroll export files.

Authorized Users means the individuals you permit to access the Service under your account: owners, managers, and your employees (including through the team app and the shared time clock).

Usage Data means telemetry, diagnostic, and performance data about the operation of the Service that does not reveal Customer Data.

Workforce Laws means all laws applicable to your workforce and your use of the Service, including employment, labor, wage-and-hour, meal and rest break, overtime, minor labor, scheduling, payroll, tax, benefits, recordkeeping, notice-and-consent, electronic monitoring, biometric, privacy, and industry-specific laws and regulations.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription. We are licensing access, not selling software. We retain all right, title, and interest in and to the Service, including all software, designs, and documentation.

You will not, and will not permit anyone to:

• use the Service in violation of law or these Terms;
• resell, sublicense, rent, or provide the Service to any third party;
• copy, modify, or create derivative works of the Service;
• reverse engineer, decompile, or attempt to extract source code;
• scrape, crawl, or harvest data from the Service by automated means;
• circumvent access controls, tenant isolation, usage limits, or audit logging;
• introduce malicious code or interfere with the Service’s operation;
• use the Service or any data obtained from it to build, train, benchmark, or improve a competing product; or
• use another customer’s account or access another employer’s data.

You are responsible for the accuracy of your registration information, for maintaining the confidentiality of credentials, badges, PINs, and device tokens issued under your account, and for all activity that occurs under your account by your Authorized Users or by anyone using credentials your account issued. You will promptly notify us at security@getonpost.app of any suspected unauthorized access.

You control which Authorized Users have access, and what roles and permissions they hold. You are solely responsible for configuring roles, permissions, locations, and settings correctly, including ensuring Authorized Users see only the information appropriate to their role.

You own Customer Data. As between you and On Post, all right, title, and interest in Customer Data remains yours. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and create backups of Customer Data solely (a) to provide, secure, maintain, and support the Service; (b) to prevent fraud and abuse; (c) to comply with law; and (d) as you otherwise direct through the Service. This license ends when Customer Data is deleted from the Service, except for the limited retention described in Section 12.

We may generate and use aggregated, de-identified statistics about use of the Service that do not identify you or any individual, and that cannot reasonably be used to identify you or any individual, to operate and improve the Service.

You are responsible for the accuracy, quality, and legality of Customer Data, for the means by which you acquired it, and for your instructions to us concerning it.

Where you enable photo capture, the Service captures a photograph at time-clock punches for attendance verification and credential-compliance review. Photographs are reviewed by people — your managers — through the Service.

You are solely responsible for providing any notice to, and obtaining any consent from, your employees required by applicable law in connection with time-clock photo capture, badge requirements, or any monitoring feature you enable, and for configuring photo retention appropriately for your jurisdiction. You will not use the Service to collect biometric identifiers or biometric information, and you will not submit such data to the Service.

On Post is a tool. We are not your employer, joint employer, staffing agency, payroll agent, or agent of any kind, and we make no workforce decision. The Service records, computes, and displays information based on the settings, rules, and instructions you configure and control.

You are responsible for reviewing and verifying all timesheets, computed hours, and payroll export files before use or submission, for retaining all records that law requires you to retain, and for the accuracy of every employment, discipline, wage, or payroll decision you make using information from the Service. Templates, alerts, reports, and help content are not legal, tax, accounting, or human-resources advice; consult your own advisors.

Your employees access the time clock and the team app as your Authorized Users, under your direction and your employment relationship with them. You are responsible for any notices, consents, policies, and postings applicable law requires you to provide to them in connection with your use of the Service — including for time tracking, photographs, communications, and any location of work rules.

Your employees and other Authorized Users are not third-party beneficiaries of these Terms, and nothing in these Terms creates any obligation from On Post to them.

Current plans and pricing are published at getonpost.app. Paid subscriptions are billed in advance monthly or annually. Where a plan includes an employee or usage limit, we may require an upgrade if your usage exceeds it. Fees exclude taxes; you are responsible for all taxes other than taxes on our income.

We will give at least thirty (30) days’ notice before a price change takes effect for your plan; the change applies from your next renewal after the notice period. New accounts may include a free trial; at the end of the trial the account converts to the free-of-charge state or the plan you selected, as stated at signup. If a payment fails, we may suspend paid features after notice and a reasonable opportunity to cure.

These Terms apply from your first acceptance for as long as you use the Service. You may stop using the Service, close an employer, or delete your account at any time.

We may suspend or limit access, with notice where practicable, where we reasonably believe (a) these Terms have been materially violated; (b) the Service is being used unlawfully or in a way that creates security, legal, or operational risk to us, to other customers, or to any person; or (c) amounts you owe are overdue after notice. Where a violation is curable we will ordinarily give you an opportunity to cure. We may terminate these Terms for material breach that remains uncured fifteen (15) days after notice, or upon discontinuation of the Service as a whole with at least ninety (90) days’ notice, in which case we will refund any prepaid fees for the period after discontinuation.

Sections that by their nature should survive termination do survive, including Sections 6–8, 12, and 15–25.

Records. During your subscription you may export your timesheets and payroll records for any pay period using the Service’s standard export tools. Export of wage records is never conditioned on your account balance — your employees’ time records are yours to take, whatever the state of your bill. Export the records you are required to keep before closing an employer; a closed employer remains readable to you, and previously generated export files remain available to download. We have no obligation to provide custom export formats, to recreate data you deleted, or to maintain integrations after termination.

Deletion. When you delete an employer account, it immediately ceases to be accessible to you and your Authorized Users, and the time clocks for that employer stop accepting punches. Deleted data is thereafter permanently purged from the Service; residual copies may persist in our systems and backups for a limited period (not more than thirty (30) days for live systems, plus a bounded backup cycle) before permanent destruction. If you delete an account in error, contact support@getonpost.app promptly.

Your retention duties are unaffected. Deleting data from the Service does not alter any legal obligation you have to retain employment or payroll records. Export what the law requires you to keep before you delete.

You consent to receive notices, disclosures, and other communications from us electronically, including by email to the addresses on your account and by messages in the Service. Service and account messages are not marketing. Where you use the Service to send messages to your employees (for example, sign-in links or schedule notifications), you are responsible for having the right to contact them and for complying with communications laws, and you must honor opt-outs.

The Service interoperates with third-party services — for example payroll providers you export to, and the infrastructure providers listed in our Privacy Policy. Third-party services are governed by their own terms, and we are not responsible for them. A payroll export file is an input you deliver to your payroll provider; you are responsible for verifying it and for the consequences of submitting it.

Each party will protect the other’s non-public information received in connection with the Service with at least reasonable care, will use it only as needed to perform under these Terms, and will not disclose it except to personnel and contractors under equivalent duties, or as required by law with notice where lawful. This obligation does not cover information that is public through no fault of the receiving party, already lawfully known, independently developed, or lawfully received from another source. Customer Data is your confidential information; the Service and its non-public documentation are ours.

In plain English: we work hard to make the Service reliable and accurate, but we cannot promise perfection, and you should not rely on the Service as your only safeguard for legally required records.

In plain English: if something goes wrong, the most you can recover from us is what you paid us in the previous twelve months (or $100 if you have paid nothing), and neither of us is liable to the other for indirect losses. Our prices reflect this allocation of risk.

Without limiting the foregoing and to the maximum extent permitted by law, On Post is not liable for unavailability, delays, data loss, or inaccuracy caused by maintenance; telecommunications, internet, or power failures; your or your Authorized Users’ acts, omissions, devices, configurations, or credentials; third-party services or integrations; or events beyond our reasonable control. You are responsible for exporting and retaining the records law requires you to keep.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability arising from a party’s gross negligence, willful misconduct, or fraud. Any claim arising out of or relating to the Service or these Terms must be brought within one (1) year after the claim accrues, or the shortest longer period required by law.

You will defend, indemnify, and hold harmless On Post and its members, managers, officers, employees, and contractors from and against any third-party claim, demand, proceeding, loss, liability, penalty, fine, or expense (including reasonable attorneys’ fees) arising out of or relating to: (a) Customer Data or your acquisition or use of it; (b) your or your Authorized Users’ use or configuration of the Service; (c) your breach of these Terms; (d) your violation of any Workforce Law or other law; (e) any dispute between you and your employees, applicants, contractors, or any governmental authority concerning your workforce, wages, hours, records, photographs, monitoring, or employment decisions; and (f) integrations or third-party services you connect.

We may participate in the defense with our own counsel at our expense. You will not settle any claim in a manner that imposes obligations or admissions on On Post without our prior written consent.

The Service, including its software, design, wordmark, and documentation, is protected by intellectual-property laws and belongs to On Post and its licensors. No rights are granted except as expressly stated in these Terms.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation. We will not name you as a customer, or use your name or logo, without your prior consent — and you may withdraw any such consent at any time by writing to support@getonpost.app.

If the Service becomes, or in our judgment is likely to become, the subject of a third-party intellectual-property infringement claim, we may at our option and expense: (a) procure the right for you to continue using it; (b) modify or replace it with a non-infringing functional equivalent; or (c) terminate your subscription and refund any prepaid fees for the unused period. This section states our entire liability and your exclusive remedy for infringement claims concerning the Service. It does not apply to claims arising from Customer Data, your configurations, or combinations with items not supplied by us.

In plain English: if we have a dispute we cannot resolve informally, it will be decided by a neutral arbitrator, one dispute at a time, instead of by a judge or jury in court. You can opt out of arbitration within 30 days of first accepting these Terms. Please read this section carefully.

Scope. Except as stated below, you and On Post agree to resolve by binding individual arbitration every dispute or claim between us arising out of or relating to the Service or these Terms, whether based in contract, tort, statute, or any other theory, including disputes about data, privacy, or security. Disputes about whether a claim is subject to arbitration are decided by the arbitrator, except that the validity and enforceability of the class action waiver below are decided only by a court.

Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies and remains there; and (b) seek injunctive or other equitable relief in court to protect its intellectual property, its confidential information, or the security and integrity of the Service. Claims that applicable law does not permit to be arbitrated are also excepted.

Informal resolution first. Before starting arbitration, the complaining party must send the other a written notice of dispute (to legal@getonpost.app, or to your account owner email) describing the claim and the relief sought, and both parties must try in good faith to resolve it for sixty (60) days. Statutes of limitation are tolled during this period.

Rules and forum. Arbitration is administered by the American Arbitration Association under its Commercial Arbitration Rules (including its expedited procedures for smaller claims), before a single arbitrator, conducted in English by videoconference, or, if an in-person hearing is required, in the New Jersey county of On Post’s principal place of business or another location the parties agree. The Federal Arbitration Act governs this section. The arbitrator applies the substantive law and statutes of limitation that would apply in court and may award the same individual relief a court could. Each party bears its own attorneys’ fees except where a statute provides otherwise; arbitration fees are allocated under the AAA rules.

Your right to opt out. You may reject this arbitration section (but not the rest of these Terms) by emailing legal@getonpost.app within thirty (30) days after you first accept these Terms, stating your account email, your business name, and that you are opting out of arbitration. Opting out has no effect on any other provision.

Severability and survival. If any part of this section other than the class action waiver is found unenforceable, it is severed and the remainder applies. This section survives termination of these Terms.

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 21. For claims not subject to arbitration, the state and federal courts located in New Jersey have exclusive jurisdiction, and both parties consent to personal jurisdiction and venue there. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY COURT PROCEEDING BETWEEN THEM, TO THE EXTENT PERMITTED BY LAW.

We may update these Terms. Each version carries an effective date and a version identifier, and your acceptance is recorded against the version you accepted. For material changes — including any change to Section 21 — we will give at least thirty (30) days’ notice by email or in the Service and will ask for renewed acceptance before the change applies to you. Non-material changes take effect when posted. If you do not agree to a change, stop using the Service and, if applicable, cancel before the change takes effect.

Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, labor disputes, governmental action, power or telecommunications failures, and failures of upstream infrastructure providers, provided the affected party uses reasonable efforts to mitigate and resumes performance when the event ends.

Entire agreement. These Terms, together with the Privacy Policy and any order or plan terms presented at purchase, are the entire agreement between the parties about the Service and supersede all prior discussions. If terms conflict, plan-specific terms govern their subject, then these Terms.

Assignment. You may not assign these Terms without our prior written consent, except to a successor of your business that assumes them; we may assign these Terms in connection with a merger, acquisition, or sale of assets, or to an affiliate.

Severability; waiver. If a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest stands. A failure to enforce a provision is not a waiver; waivers must be in writing.

Notices. We may give you notice by email to your account owner address or in the Service. You may give us legal notice at legal@getonpost.app; either party may additionally use any physical notice address the other publishes or provides.

No third-party beneficiaries. These Terms are for the benefit of you and On Post only. Your employees, applicants, and other Authorized Users are not third-party beneficiaries.

Export and sanctions. You represent that you are not subject to U.S. sanctions and will not use the Service in violation of export-control or sanctions laws.

Independent parties; headings. The parties are independent contractors. Headings are for convenience only.